Payments, invoices and refunds
Who you are actually paying, where invoices come from, and how to cancel
Who takes the payment
Payments are handled by Paddle, acting as merchant of record. That means Paddle is the seller on your invoice, handles VAT and sales tax for your country, and is who your card statement will name.
Scorra is operated by THE Clarity Mateusz Rzetecki, ul. Rolnicza 59A/58, 93-328 Lodz, Poland, NIP 6681926166.
Tax
All prices on the site and in the app are shown without tax. The applicable VAT or sales tax is calculated and added at checkout based on your country, and business customers can enter a VAT number there to have it handled accordingly.
Invoices
Every payment produces an invoice from Paddle, emailed to your billing address and available any time from Settings → Billing, which opens the Paddle customer portal. Company details and VAT number on invoices are edited there — we cannot reissue an invoice with different details from our side, but you can update them for future ones.
Changing card or cancelling
Both happen in the same portal. Cancelling stops the next renewal and keeps your account working until the end of the period you have paid for. Nothing is deleted when a subscription ends: your history is retained, and resubscribing brings the charts back.
Refunds
Refund windows are set out in full in our Refund Policy, linked in the footer. In short: a first payment can be refunded within 14 days, a renewal within 7 days of it being taken, and an unused credit pack within 14 days.
The trial charge
The trial requires a card and does not charge it. The first payment is taken when the trial ends, unless you cancel before that — cancelling during the trial costs nothing.